TMP Organics Butcher & Supermarket
Website Terms & Conditions
Last Updated: 21 June 2026
1. Acceptance of Terms
Welcome to TMP Organics Butcher & Supermarket (“TMP Organics”, “we”, “our”, “us”).
By accessing, browsing, purchasing from, or using this website, you agree to be bound by these Terms & Conditions, our Privacy Policy, Shipping Policy, and Refund Policy.
If you do not agree with these Terms, you must discontinue use of the website immediately.
2. About TMP Organics
TMP Organics is an Australian-owned butcher and organic supermarket providing fresh meat, organic produce, grocery items, pantry staples, health products, and related goods through our retail store and online platform.
3. Website Use
You may access and use this website for lawful personal purposes only.
You must not:
- Use the website for any unlawful purpose.
- Attempt to gain unauthorised access to our systems or customer information.
- Upload viruses, malicious code, or harmful software.
- Interfere with the operation or security of the website.
- Use automated tools, bots, scraping software, or data harvesting techniques without our written permission.
- Reproduce, copy, or commercially exploit website content without authorisation.
We reserve the right to suspend or terminate access where misuse is suspected.
- Product Information
We strive to ensure all product descriptions, images, nutritional information, pricing, and availability are accurate.
However:
- Product images are for illustrative purposes only.
- Packaging may vary from images shown.
- Seasonal and supplier variations may occur.
- We do not guarantee all information is free from error.
TMP Organics reserves the right to correct inaccuracies and update information at any time without notice.
5. Organic Products & Natural Variations
Many products sold by TMP Organics are natural, organic, artisan-made, or sourced from small-scale producers.
As a result, products may naturally vary in:
- Size
- Weight
- Colour
- Shape
- Texture
- Appearance
Such variations are normal characteristics of natural and organic products and do not constitute faults or defects.
6. Orders & Acceptance
All orders placed through our website are subject to acceptance and availability.
TMP Organics reserves the right to:
- Refuse any order.
- Limit quantities purchased.
- Cancel orders where pricing errors occur.
- Cancel orders suspected of fraud, misuse, or unauthorised activity.
If payment has been processed for a cancelled order, a full refund will be issued.
- Pricing & Payment
All prices are displayed in Australian Dollars (AUD) and include GST where applicable.
Prices may change without notice.
Payment must be received in full before orders are prepared or dispatched.
We use secure third-party payment providers and do not store your credit card details.
8. Product Availability & Substitutions
From time to time, products may become unavailable due to seasonal conditions, supplier shortages, or unexpected demand.
Where appropriate, TMP Organics may:
- Offer a suitable substitute product of equal or greater value.
- Contact you regarding alternative options.
- Provide a refund for unavailable items.
We reserve the right to determine suitable substitutions at our discretion.
9. Delivery & Collection
Delivery timeframes are estimates only and may vary due to factors outside our reasonable control.
Customers are responsible for ensuring accurate delivery details are provided.
Risk in goods passes to the customer once:
- Delivery has been completed to the nominated address; or
- Goods have been collected from our premises.
Where goods are left in accordance with delivery instructions, TMP Organics is not responsible for theft, spoilage, weather damage, animal interference, or other events occurring after delivery.
10. Food Safety & Storage
Many products sold by TMP Organics are perishable.
Customers are responsible for:
- Promptly collecting delivered goods.
- Refrigerating or freezing products where required.
- Following all storage and preparation instructions.
TMP Organics accepts no liability for deterioration, spoilage, contamination, or loss resulting from improper handling, storage, or preparation after delivery.
If products appear damaged, unsafe, or unsuitable upon delivery, customers should contact us immediately and provide photographs where possible.
11. Allergens & Ingredient Information
TMP Organics supplies products that may contain or be processed in facilities handling common allergens including:
- Nuts
- Dairy
- Eggs
- Soy
- Gluten
- Sesame
- Seafood
While we take reasonable care, we cannot guarantee products are completely free from allergens.
Customers are responsible for reviewing ingredient information and determining suitability for their dietary requirements.
12. Health & Nutritional Information Disclaimer
Information provided on this website, including nutritional, dietary, wellness, or health-related content, is intended for general informational purposes only.
Nothing on this website constitutes medical, nutritional, or professional health advice.
Customers should seek advice from a qualified healthcare professional before making dietary changes or relying on information provided on this website.
Individual results and experiences may vary.
13. Promotions, Discounts & Special Offers
TMP Organics may offer promotions, discounts, referral programs, competitions, giveaways, and promotional codes from time to time.
Unless otherwise stated:
- Promotions cannot be combined.
- Only one promotional offer may be used per transaction.
- Promotions are not transferable or redeemable for cash.
- Minimum spend requirements may apply.
- Promotions may be withdrawn or amended at any time.
We reserve the right to cancel orders or promotional benefits where misuse, fraud, code-sharing, or unauthorised use is suspected.
14. Discount Code Usage
Discount codes are intended for genuine customer use only.
Discount codes must not be:
- Sold or transferred.
- Shared on coupon websites.
- Used in a fraudulent or automated manner.
TMP Organics reserves the right to reject transactions, reverse discounts, or suspend customer accounts where promotional abuse is identified.
15. Competitions & Giveaways
Any competitions, giveaways, or promotional campaigns conducted by TMP Organics may be subject to additional terms published at the time of the promotion.
Where applicable:
- Winners may be selected randomly or by criteria outlined in the promotion.
- Prizes are not transferable or redeemable for cash.
- TMP Organics reserves the right to substitute prizes where necessary.
16. User Reviews & Content
By submitting reviews, testimonials, photographs, videos, social media content, or other materials relating to TMP Organics or its products, you grant TMP Organics a non-exclusive, royalty-free, perpetual licence to use, reproduce, publish, and distribute such content for marketing and promotional purposes.
We reserve the right to remove any content considered inappropriate, misleading, offensive, or unlawful.
17. Gift Cards
Gift cards issued by TMP Organics:
- Are redeemable only through TMP Organics.
- Cannot be exchanged for cash.
- Cannot be replaced if lost, stolen, or misused.
- May not be used to purchase additional gift cards unless otherwise permitted by law.
Additional gift card conditions may apply at the time of purchase.
18. Intellectual Property
All website content, including:
- Logos
- Branding
- Text
- Graphics
- Images
- Product descriptions
- Website design
remains the property of TMP Organics or its licensors.
No content may be copied, reproduced, distributed, modified, or used without prior written permission.
19. Limitation of Liability
To the maximum extent permitted by law, TMP Organics excludes all liability for indirect, incidental, consequential, or special damages arising from:
- Website use.
- Product purchases.
- Delivery delays.
- Product availability issues.
- Website interruptions.
Where liability cannot be excluded under Australian Consumer Law, our liability is limited to the remedies available under that legislation.
- Australian Consumer Law
Nothing in these Terms excludes, restricts, or modifies any consumer rights or guarantees available under the Competition and Consumer Act 2010 (Cth) or any other applicable legislation.
Customers are entitled to remedies for major failures and compensation for reasonably foreseeable loss or damage in accordance with Australian Consumer Law.
21. Force Majeure
TMP Organics shall not be liable for any delay, interruption, or failure to perform obligations due to events beyond our reasonable control, including but not limited to:
- Natural disasters
- Floods
- Bushfires
- Storms
- Pandemics
- Transport disruptions
- Industrial disputes
- Government restrictions
- Supplier shortages
22. Privacy
Your use of this website is also governed by our Privacy Policy.
By using our website, you consent to the collection, use, and storage of your information as outlined in that policy.
23. Changes to These Terms
TMP Organics reserves the right to update these Terms & Conditions at any time.
Any changes become effective immediately upon publication on the website.
24. Governing Law
These Terms & Conditions are governed by the laws of Queensland, Australia.
Any dispute arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Queensland.
25. Contact Us
TMP Organics Butcher & Supermarket
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Website: [Insert Website URL]
TMP Organics Butcher & Supermarket
Email: info@tmporganics.com.au
Phone: (07) 3353 8541
Website: www.tmporganics.com.au