Privacy Policy

Last updated: 5 September 2026

This Privacy Policy describes how TMP Organics Supermarket & Butcher (“TMP Organics”, “we”, “us” or “our”) collects, uses and discloses your personal information when you visit our website, use our services, make a purchase from us or otherwise communicate with us (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” and “your” means you as a user of our Services, whether you are a customer, website visitor or another individual whose information we collect.

Please read this Privacy Policy carefully. By using or accessing our Services, you acknowledge the collection, use and disclosure of your information as described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, Services or for operational, legal or regulatory reasons.

When we make changes, we may update the “Last updated” date at the top of this policy and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide our Services, we may collect personal information about you from a variety of sources. The information we collect and use will depend on how you interact with TMP Organics.

In addition to the specific purposes described below, we may use information we collect about you to:

  • communicate with you;

  • provide, manage and improve our Services;

  • process and fulfil purchases and orders;

  • provide customer support;

  • comply with applicable legal obligations;

  • enforce our terms and policies; and

  • protect our business, website, customers and other users.

What Personal Information We Collect

The types of personal information we collect depend on how you interact with our website and Services.

When we use the term “personal information”, we mean information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Information We Collect Directly from You

Information you provide directly to us may include:

  • Contact details, including your name, address, phone number and email address.

  • Order information, including your name, billing address, delivery address, payment confirmation, email address, phone number and details of the products you purchase.

  • Account information, including your username, password and other information used to maintain or secure your customer account.

  • Customer service information, including information you choose to provide when contacting or communicating with us.

  • Marketing preferences, including whether you have chosen to receive promotional communications from us.

  • Information you submit through forms, registrations, bookings or other features available through our website.

Some features of our Services may require you to provide certain information. You may choose not to provide this information, but doing so may prevent you from accessing or using certain features or Services.

Information We Collect About Your Use of Our Website

We may automatically collect certain information about your interaction with our website (“Usage Data”).

We may use cookies, pixels and similar technologies (“Cookies”) to collect this information.

Usage Data may include information about how you access and use our website, including:

  • device information;

  • browser information;

  • network connection information;

  • IP address;

  • pages viewed;

  • links clicked;

  • referring websites; and

  • other information about your interaction with our website and Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers that help us operate our business and provide our Services.

These may include:

  • website and hosting providers;

  • eCommerce and website technology providers, including WordPress and WooCommerce;

  • payment processors and payment gateways;

  • delivery, courier and fulfilment providers;

  • email marketing platforms;

  • analytics providers;

  • advertising and marketing platforms; and

  • other technology or professional service providers we use to operate our business.

Our payment processors may collect payment information such as credit or debit card details, billing information or other payment details in order to process your transaction. TMP Organics may not directly receive or store complete payment card details where these are processed securely by a third-party payment provider.

When you visit our website, open or click emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using technologies such as cookies, pixels, web beacons and similar tracking technologies.

Information we obtain from third parties will be handled in accordance with this Privacy Policy and applicable privacy laws.

How We Use Your Personal Information

Providing Products and Services

We may use your personal information to provide our Services, including to:

  • process payments;

  • process and fulfil orders;

  • arrange collection or delivery;

  • communicate with you about your order;

  • manage returns, refunds or exchanges;

  • create and manage customer accounts;

  • respond to enquiries;

  • provide customer support; and

  • provide other features and functionality associated with our Services.

Marketing and Advertising

Where permitted by law, we may use your personal information for marketing and promotional purposes.

This may include sending you information about products, services, promotions, events, workshops, offers or other updates by email, SMS or other communication methods.

We may also use information about how you interact with our website to better understand our customers and improve or personalise our marketing.

You may unsubscribe from marketing communications at any time using the unsubscribe option provided in our communications or by contacting us.

Security and Fraud Prevention

We may use your personal information to detect, investigate or respond to suspected fraudulent, illegal or malicious activity and to protect the security of our website, customers and business.

If you create an account with us, you are responsible for keeping your account credentials secure. Please do not share your password or account access details with others.

If you believe your account has been compromised, please contact us.

Communicating With You and Improving Our Services

We may use your personal information to respond to enquiries, provide customer support, communicate important information about your purchases or our Services, and improve our website, products, customer experience and business operations.

Cookies

Like many websites, we may use Cookies and similar technologies on our website.

We may use Cookies to:

  • operate our website and online store;

  • remember your actions and preferences;

  • maintain shopping cart functionality;

  • improve website performance;

  • understand how visitors interact with our website;

  • perform analytics;

  • measure marketing effectiveness; and

  • personalise content or advertising where applicable.

We may also permit third-party service providers to use Cookies or similar technologies on our website to provide analytics, marketing, advertising, payment or other functionality.

Most browsers automatically accept Cookies by default, but you can generally change your browser settings to remove or reject Cookies.

Please be aware that blocking or removing Cookies may affect your experience of our website and may cause certain features, including shopping cart, checkout or account functionality, to operate incorrectly or become unavailable.

How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business, provide our Services, fulfil our obligations to you or comply with applicable laws.

This may include:

  • vendors and service providers that perform services on our behalf, such as website hosting, IT support, payment processing, analytics, customer support, cloud storage, fulfilment and delivery;

  • payment processors and financial service providers;

  • delivery, courier and logistics providers where required to fulfil your order;

  • business and marketing partners that help us provide, promote or improve our Services;

  • professional advisers such as accountants, lawyers or other consultants;

  • third parties where you have requested or consented to the disclosure;

  • our related entities or business partners where reasonably necessary to operate our business; and

  • government agencies, regulators, law enforcement or other parties where disclosure is required or authorised by law.

We may also disclose personal information in connection with a business transaction, such as a merger, acquisition, restructure or sale of all or part of our business.

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

Third-Party Websites and Links

Our website may contain links to websites, social media platforms or other online services operated by third parties.

If you follow a link to a website or service that is not controlled by TMP Organics, we recommend reviewing that third party’s privacy and security policies.

We are not responsible for the privacy practices, security, accuracy, completeness or content of third-party websites or platforms.

The inclusion of a link to a third-party website does not necessarily imply that TMP Organics endorses that website, its content or its operator.

Children’s Privacy

Our online Services are not specifically directed towards children, and we do not knowingly collect personal information from children without appropriate consent where consent is required by law.

If you are a parent or guardian and believe a child has provided personal information to us inappropriately, please contact us so we can investigate and, where appropriate, delete the information.

Security and Retention of Your Information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We recommend that you do not use insecure communication channels to send sensitive or confidential information to us.

How long we retain personal information depends on why it was collected and our legal, accounting and operational requirements.

We may retain information for as long as reasonably necessary to:

  • maintain customer accounts;

  • provide our Services;

  • maintain transaction and business records;

  • comply with legal and regulatory obligations;

  • resolve disputes; and

  • enforce our agreements, policies and legal rights.

When personal information is no longer required, we will take reasonable steps to destroy or de-identify it where required by applicable law.

Your Privacy Rights

Depending on your location and applicable privacy laws, you may have rights in relation to the personal information we hold about you.

These may include the right to:

  • request access to personal information we hold about you;

  • request correction of inaccurate or outdated personal information;

  • request deletion of personal information where applicable;

  • withdraw consent where we rely on consent to process your information;

  • make a complaint about how we have handled your personal information; and

  • opt out of direct marketing communications.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in our emails.

If you unsubscribe from marketing communications, we may still contact you where necessary in relation to an existing order, transaction, account, enquiry or other non-promotional matter.

We may need to verify your identity before responding to a request concerning your personal information.

Complaints

If you have a question or complaint about how TMP Organics handles your personal information, please contact us using the details below.

We will take reasonable steps to investigate and respond to privacy complaints.

If you are not satisfied with our response, you may also be entitled to lodge a complaint with the relevant privacy or data protection authority, including the Office of the Australian Information Commissioner (OAIC), where applicable.

Overseas Disclosure and Service Providers

Some of the third-party platforms, technology providers and service providers we use may store or process information outside Australia.

As a result, your personal information may be transferred to, stored in or processed in countries other than Australia.

Where required by applicable law, we will take reasonable steps in relation to overseas disclosures of personal information.

Contact Us

If you have questions about this Privacy Policy, our privacy practices or the personal information we hold about you, or if you would like to make a privacy-related request or complaint, please contact:

TMP Organics Supermarket & Butcher
Everton Park, Queensland, Australia
Email: info@tmporganics.com.au